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FAQ

Will Vario's strap fit my watch?

There's a good chance they will fit. Our straps are designed to fit most watches that uses standard spring bar and have a lug width between 18mm to 24mm. Please email us at customer_service@vario.sg if you are not sure and would like us to have a look. 

vario how to check watch lugs width

For our straps that feature a quick release pins, please make sure your watch's lug width is the exact width of the strap that you select or the spring bars will not fit correctly.

For the graphic nato straps, if your watch lug have an odd width, we recommend going with the smaller width band as the material is not as soft as your usual nylon strap and might not squeeze in well.

 

I have seen cheaper NATO straps online. why are you charging a premium for your graphic NATO straps?

Our graphic NATO straps are all limited editions (500 piece per design) to help you express your individuality. You won't likely find yourself wearing the same strap as the person next to you.

 

What is ballistic nylon and how is it different from other nylon?

It's a heavy duty nylon that is thicker, heavier and stronger than normal nylon straps. They are great at supporting large and heavy watches and feel more premium when compared with normal nylon straps.

 

Your Harris Tweed straps look warm. Is it suitable for warm countries?

These Harris Tweed straps are not much warmer compared with leather straps. They're breathable and comfortable on the wrist. These are produced in small volume to give our customers a unique experience.

 

I want a colour or size that you don't have. What should I do?

Please email us your suggestions at customer_service@vario.sg and if we get enough request, we will integrate them into our collection.

 

Do you custom make straps?

We currently do not offer any custom orders but we are able to offer a corporate gifting service that enables you to express gratitude to staff and clients. Corporate reductions are available based on the volume of your order. Please get in touch with us at customer_service@vario.sg

 

Do you offer discounts? Can I mix between different products? 

Buy any 2 straps to get 10% off both times. Buy any 3 straps to get 15% off and buy any 4 straps to get 20% off. You can mix the straps or colours from any collection. Any discounted models are not eligible for multiple strap discounts.

 

Is ordering from your website secure?

We use industry leaders like shopify, stripe and paypal to run our e-commerce store. Shopify meets all 6 categories of PCI standards.

 

Is Worldwide Shipping FREE?

Shipping is FREE by registered airmail for orders over US$20 for customers outside of Singapore. The order can be tracked on Singpost's website at www.singpost.com. However some countries like USA, Canada, Australia...etc do not update or slow at updating tracking information for International registered airmail on their website. Customers are encouraged to call their local post office and give them A tracking number of up to 9 digits ( RCXXXXXXXXXSG ) 

 

How long does it take to ship my order? When will I receive my order?

It takes about 2 to 3 working days for delivery in Singapore, 4 to 10 working days for countries in Asia and 10 to 20 working days for all other international deliveries including US, UK and Australia. Packges are not transported on weekends and public holidays. Delivery time is only an estimate and vary due to external factors that is beyond Vario's control including but not limited to custom delays, technical failures, extreme weather conditions and strikes.

 

How do I track my order? retrieve the tracking number?

Within 1 to 2 working days after we sent out your package, you will receive an email from us containing your package's tracking information. Find your order confirmation email, click on "View your order" and you will see your tracking number. You can click on that number and it will bring you to Singpost website or you can visit www.singpost.com to copy and paste the tracking number to check its whereabouts. Alternatively you can visit your local post office website and use the same tracking number (for limited countries only). For customers in USA, once the package reach USA, USPS will convert the tracking number. You may wish to call USPS and let them know the tracking number that we sent you and get them to help.

retrieve tracking number
For packages sent by DHL, simply use the tracking number provided on DHL's official website.

 

What happens if no one is at home to retrieve the registered mail?

For any unsuccessful delivery, usually a delivery advice will be slipped under the door of the recipient or in the mailbox. You can either reschedule another delivery or collect it at your local post office. In the case where the recipient fail to collect the package and the package is returned to us, we will impose a US$5 shipping fee to mail it back to the recipient.

 

What are the possible reasons that may cause a delay in delivery?

  • Custom inspection and clearance process
  • Wrong address given
  • Festive period

 

I suspect my mail is lost. What can I do?

If your mail did not arrive within the estimated time frame, do check the delivery status with the tracking number provided and wait for a few more days. Usually customers do get their mail eventually. Based on our experience, countries like USA, Italy, Philipines and Malaysia take a longer time to reach. Please add 5 more working days to the above estimated delivery time if your location is more remote. For Canada and Middle East/UAE, please add 10-15 working days for delivery.

If it takes much longer than usual and you suspect the mail is lost, email us at customer_service@vario.sg and we will raise an investigation with Singpost. Do note an investigation can only be raised 1 month after the mail has been sent to make sure there is enough transit time for the mail to reach its destination country and clear customs before being delivered to the recipient. If the mail is lost, we will contact you for a replacement of full refund on your order.